To place an order, search for products, add them to your cart, and proceed to checkout. Log in, enter your delivery address and payment method, and complete the order. 

Yes, to place an order, you need a customer account at FC-Moto. To register, click on “customer account,” select “register now,” enter your email address and a password, and confirm your email address.

Enter your street, house number, postal code, city, and country correctly. For delivery to a parcel locker (Packstation), add the Packstation number and the corresponding post number in the address fields, and double-check everything carefully to avoid delivery issues.

Use our size chart, which you can find on the product page. Measure your dimensions and compare them with the information in the chart. If you're still unsure, contact our customer service at kontakt@fc-moto.de for support.

Items marked as “available for immediate delivery” are in stock and can be shipped right away. All other items must be reordered from the manufacturer, which may result in longer delivery times. If an item cannot be selected, it may be temporarily unavailable.

要為您的摩托車找到正確的備件，請在我們的網站上使用「My Bike」功能，輸入您的摩托車型號和製造年份。或者，您也可以向我們發送一封包含所有相關資料的電子郵件，以便我們盡快為您提供協助。

有，我們的實體店位於亞琛附近的 Würselen：

Aachener Straße 21-23
52416 Würselen
德國

營業時間：
週一至週五：10:00 – 19:00
週六：9:00 – 18:00

歡迎您的光臨！

Yes, if you have a valid VAT ID and provide it in the field “Comment on order and delivery” during checkout, you can place a tax-free order within the EU (excluding Germany).

我們提供以下付款方式：

• 信用卡：Visa、Mastercard 和 JCB
• PayPal
• PayPal 分期付款（僅適用於德國）
• Amazon Pay
• 貨到付款（僅適用於德國及歐盟境內）– 貨幣：僅限歐元。
  • 義大利：僅限訂單金額最高 950 €
  • 法國：僅限訂單金額最高 700 €
• 預付款（僅限歐盟境內）– 貨幣：僅限歐元
• iDeal（僅適用於荷蘭）
• Bancontact（僅適用於比利時）
• EPS（僅適用於奧地利）

可以，您可以使用您的貨幣付款（預付款和貨到付款除外）。請在右上角選擇您的國家。我們的系統會設定相應的當地貨幣，並以該貨幣顯示最終金額和發票。我們的許多付款方式，例如信用卡和 PayPal，都支援自動轉換為您的當地貨幣。
如果您的當地貨幣不被直接支援，金額將以可用貨幣顯示，並在您的信用卡帳單或 PayPal 帳戶中進行相應換算。

可以，我們在德國提供透過 PayPal 分期付款的選項。請在結帳時選擇「PayPal 支援的分期付款」選項，以分期方式完成付款。付款將直接透過 PayPal 處理。

如果您對您的分期付款合約還有其他問題，歡迎直接聯絡 PayPal 客服。您可以在週一至週五 09:00 至 17:30 透過電話聯絡他們。免費電話號碼：0800 723 4500 / kundenbetreuung@paypal.de

很遺憾，訂單完成後無法更改付款方式。如果您希望在下單過程中選擇其他付款方式，可以在完成訂單之前於付款區域進行更改。

貨到付款手續費為 7.90 歐元。在德國，貨到付款透過 DHL 和 UPS 提供，而在歐盟範圍內僅可透過 UPS 使用。如果您無法選擇貨到付款，可能是因為該服務在您所在國家不可用。

使用預付款時，您先完成訂單，然後會收到一封包含我們銀行資訊和金額的電子郵件。在您轉帳後，一旦我們收到付款，您的訂單就會開始處理。

如果您選擇使用信用卡付款，應付金額將先被預先保留。只有在商品出貨後，您的信用卡才會被正式扣款。如果是部分出貨，則只會扣除實際寄出商品所對應的金額。

請注意，在一些國家，除了普通信用卡之外，也提供金融卡，金額會直接從您的帳戶中扣除。

付款需透過 3D Secure 驗證碼進行確認。連續三次嘗試失敗後，信用卡付款將被暫時封鎖。此付款方式會在24小時後自動重新啟用。

此外，問題也可能是由於餘額不足、輸入錯誤、卡片過期，或您的銀行基於安全原因進行封鎖。如果您還有其他問題，請聯絡我們的客服：kontakt@fc-moto.de。

不會，我們不會儲存您的信用卡資訊。所有付款資料都會透過我們的支付服務供應商以安全且加密的方式處理，而不會將您的信用卡資訊儲存在我們的網站上。

訂單可能會因各種原因被 PayPal 拒絕，例如餘額不足或您的客戶資料存在不一致。在這種情況下，我們建議您直接聯絡 PayPal 以解決此問題。

• 我們的財務部門會手動建立每一張退款單，因此整個流程可能會延遲幾天。
• 對於 PayPal、信用卡和預付款這幾種付款方式，退款將退回到關聯的銀行帳戶。
• 對於 Sofort online bank transfer 和貨到付款這兩種付款方式，款項將退回到您指定的帳戶。
• 我們預計總處理時間約為14個工作天。

Shipping costs are automatically calculated by our shop system and displayed to you before completing your order. The costs depend on the number of items, the delivery address, and any applicable cash-on-delivery fees.
Please check with your local customs office to find out whether additional customs duties, taxes, or import fees apply, as we cannot provide information on this.

When shipping abroad, please note the following: Additional costs such as customs duties, taxes, or import fees may apply and are not included in the shipping costs. Please check with your local customs office regarding these possible charges. 

Delivery times may vary depending on the destination country, and delays due to customs clearance may occur. Make sure that the delivery address is entered correctly and review the customs regulations of the destination country. Choose a suitable shipping option that meets your needs.

In addition to the shipping costs, extra charges such as customs duties, taxes, or import fees may apply. Please check with your local customs office regarding possible additional costs, as these depend on the respective customs authorities and the country of delivery.

With premium shipping, your order is dispatched on the same day if you place it Monday to Friday by 10:00 am (UTC +1) and choose a payment method other than prepayment or instant bank transfer.
Unless otherwise stated, shipping is usually carried out within 1–2 business days.

Pickup is possible if you select “Pick up in store” when placing your order. In this case, the goods will be sent to the store of your choice. You can try them on and pay there.

You choose the shipping method when completing your order. DHL hands over the parcel to the national postal service within Europe and in non-EU countries.
With UPS, delivery is carried out exclusively by UPS. For non-EU countries, we recommend UPS Saver, as this ensures the fastest delivery.

可以，但配送到 Packstation 僅限德國境內。請填寫 Packstation 所在街道名稱，並在地址補充欄中填入 Packstation 編號和您的 Postnummer。請確認所有資料都正確無誤，以確保順利配送。

Yes, you can have your order delivered to a different address. Simply enter the desired delivery address during the checkout process. Make sure all details are correct to ensure smooth delivery.

Your order will be shipped as soon as all selected items are available and your payment has been received. Items marked as “available for immediate delivery” are usually shipped within 1–2 business days. If an item needs to be reordered, shipping may be delayed.
You can check the current status of your order at any time in your customer account.

Yes, partial delivery is possible.

For orders to countries outside Europe, however, we only ship partial deliveries from an order value of €200. There are no additional costs for you.

If you would like a partial delivery, please contact our customer service.

If a package is lost or not delivered, please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50.

We will check the shipment status and take the necessary steps to clarify the issue. For packages shipped with DHL or UPS, you can also contact the carrier directly to check the status of your shipment.

You can check your order status at any time in your customer account. You will also receive the order status by email. You will be notified if the status of your order changes, for example when it is shipped or in the event of a delivery delay.

The delivery time depends on the selected shipping method and the delivery location. In Germany and Europe, delivery usually takes place within 1–3 business days. For non-EU countries, delivery may take longer depending on the destination. The exact delivery time will be shown during the ordering process and communicated in the shipping confirmation.

As soon as your order has been shipped, you will receive a shipping confirmation by email with the tracking number and a link to track your shipment. Alternatively, you can also view the tracking number in your customer account once it is available. Enter the tracking number on the website of the shipping provider (DHL or UPS) to track your shipment.

Shipments sent abroad are first cleared through customs at the international distribution center and then handed over to the local postal service or the international shipping provider in the destination country.
With DHL, you will only see another update once the package is scanned in the destination country.
With UPS, it may be because the shipment is still on its way to the destination country or is being processed at an international distribution center. Further updates will appear once the package is scanned or delivered in the destination country.

If you refuse to accept the package or do not cover the customs costs, the delivery service will initiate the return shipment to us. Please note that any return fees or storage costs incurred by customs or the delivery service will be charged to you.

Changes to your order are only possible if the total amount remains the same or becomes lower.
Otherwise, you must cancel the order and place a new one. Please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 to request changes or cancellations.
If the order has already been shipped, we can no longer make changes or cancellations.

A change of the delivery address is only possible with the payment methods bank transfer in advance and cash on delivery. If you selected one of these options and your order has not yet been shipped, please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 with your order number to update the address.
Once your order has been shipped, a change is unfortunately no longer possible.

With payment methods such as cash on delivery and bank transfer in advance, you can add additional items. Please note that shipping costs may change. When paying by credit card, instant transfer, or PayPal, a change can only be made if the total amount remains the same or becomes lower. Otherwise, you must cancel the order and place a new one.

If the order is canceled, we will refund the amount to the same payment method. Please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 for changes or cancellations.

If your order has already been shipped, no further changes are possible.

商品がすべてお手元に届いた日から、理由を示すことなく100日以内であれば返品することができます。期限を守るためには、返品商品を期限内に当社の住所へ郵送するだけで十分です。
商品は未使用で、元の梱包に入っており、すべてのタグやステッカーが付いた状態である必要があります。
返品送料は購入者の負担となります。
プロテクター、通信システム、バッグの中身など、お客様が追加した部品については当社は責任を負いません。
そのため、返品前に注文に含まれていない物品はすべて取り外してください。

很遺憾，無法直接更換為其他尺寸。如果商品不合身，您可以在退貨期限內將其退回。如果退貨正確完成，款項將退還給您。之後您可以重新訂購正確的尺寸。
請使用包裹內附的退貨表格，並將商品以原包裝且未使用的狀態寄回。

請將商品裝入原包裝或合適的包裝中，以便在運輸過程中保護商品。商品必須未使用且狀態完好，所有標籤或貼紙都必須仍然保留。請附上包裹內隨附的退貨表格；如果您沒有表格，也可以在此下載。

• 德國退貨表格
• 歐盟國家退貨表格
• 非歐盟國家退貨表格

在交回退貨包裹之前，請移除所有不屬於原始訂單的額外部件，例如護具或口袋內的物品。

對於來自歐洲的退貨，我們在網站上提供價格實惠的退貨標籤。只需在我們的網店中搜尋「FC-Moto Return Label Europe」即可找到。
對於來自未列出國家的退貨，我們建議選擇最便宜的運輸服務商，因為很遺憾我們無法報銷這些費用。

在我們收到並檢查退回的商品後，退款通常會在2-3天內完成。具體時間可能會因付款方式和銀行處理時間而有所不同。

對於德國境內的退貨，您可以在退貨期限內將商品寄回。請使用包裹中附帶的退貨表格，並將商品裝入原包裝或合適的替代包裝中。

對於來自歐盟地區並在退貨期限內的退貨，我們提供優惠的退貨標籤。您可以在客戶專區的 退貨 中找到它。在那裡，您可以選擇現有退貨，或者為您的訂單建立新的退貨，然後購買退貨標籤。購買後，標籤可在客戶專區對應的退貨記錄中下載。此外，您還會透過電子郵件收到一個連結。

對於來自瑞士和英國、且在退貨期限內的退貨，我們提供優惠的退貨標籤。您可以在我們的網站上找到它。請選擇您的國家並訂購運輸標籤。
此外，我們還需要有關退回商品的資訊，以便處理清關手續。請在訂單備註中填寫這些資訊，或透過電子郵件發送給我們的客服 kontakt@fc-moto.de。1-2天後請檢查您的收件匣和垃圾郵件資料夾，以查收退貨標籤。

對於來自歐盟以外地區的退貨，您必須在退貨期限內將商品寄回。為確保快速處理，請使用您自行選擇的物流業者退回包裹，並將三份發票副本及退貨表格附在包裹外部。在發票上標記所有退回商品並註明商品價值。請將包裹標記為「退貨」，並告知承運商這是一件退貨包裹。
請確保任何適用的稅費由您承擔，因為我們無法負擔這些費用。對於快遞退貨，將收取40歐元的處理費，我們會從退款金額中扣除。

如果您收到錯誤或有缺陷的商品，請在收到商品後立即透過 kontakt@fc-moto.de 聯絡我們的客服。請附上您的訂單號、收到商品的詳細資訊，以及商品正面和背面、問題部位與帶有清晰條碼標籤的照片。我們會審查情況，並盡快與您聯絡。

很遺憾，無法直接在門市辦理退貨，因為線上購買與門市購買是分開管理的。不過，您可以將包裹連同退貨單一起帶到門市，以節省運費。門市工作人員會將其轉交處理。請注意，處理可能需要幾天時間，且無法在門市立即退款或換貨。

請先檢查包裹是否被留給鄰居、放在安全地點，或被送到了當地郵局。向配送服務商查詢也可能會有幫助。
如果您的訂單顯示已送達，但您沒有收到包裹，請立即透過 kontakt@fc-moto.de 聯絡我們的客服。我們會啟動調查，並告知您後續的處理方式。

You can purchase a gift voucher directly in our online shop. Simply search for “gift voucher” on our homepage and choose the desired amount and design.
You can also optionally enter a recipient and a greeting message. Add the voucher to your cart and complete the checkout process.
After payment is received, the voucher will be sent to you by email or to the email address of the recipient you specified.

Yes, gift vouchers are excluded from exchange and cannot be redeemed for cash or paid out in any other way. Please carefully check the voucher amount and redemption conditions before purchasing.

Currently, it is not possible to redeem multiple gift vouchers at the same time.
If you have several vouchers, please enter the remaining codes in the order comment. We will process them manually.

Enter the code during the checkout process in the designated field in the shopping cart or at checkout. The amount should then be deducted automatically. If this does not happen, check whether the voucher code is valid, entered correctly, and whether the redemption conditions are met. If the code still does not work, please contact our customer service at kontakt@fc-moto.de

Unfortunately, it is not possible to apply a discount code after the order has been shipped. The discount code must be entered during the checkout process. If you have any questions or problems, please contact our customer service at kontakt@fc-moto.de .

There may be several reasons why the discount code is not working. Check whether the code is still valid and has not expired. Make sure the code has been entered correctly. Ensure that the minimum order value has been reached. Also note that some manufacturers may be excluded from promotions. Some discount codes only apply to the RRP (recommended retail price) and may not apply to already discounted prices or special offers. If the code still does not work, please contact our customer service at kontakt@fc-moto.de.

To claim the legal warranty or manufacturer’s guarantee, please send us a photo of the defect, a short description, and your order number to retouren@fc-moto.de. We will handle the process and clarify whether a repair or a replacement part is possible. If it is necessary to send in the item, we will inform you. In this case, please send the item cleaned. For communication devices, all components must be returned. Also remove valuables, bag contents, or additional accessories, as we cannot accept liability for them.

The statutory warranty period is usually 2 years from the date of purchase. However, some manufacturers offer an additional warranty beyond this period. If this applies to your case, you can also contact us after the statutory warranty period has expired. Please check the manufacturer's warranty conditions for more detailed information on the warranty period.

If the complaint is covered by the statutory warranty or manufacturer’s guarantee, there are usually no costs for you. However, please note that for returns from abroad, shipping costs and possible customs fees may apply. Additionally, you must ensure that the item is cleaned before returning it and that all components are included, especially in the case of communication devices.

The item should be packaged securely to prevent damage during transport. Use the original packaging if available, or a comparable secure package. Make sure the item is well padded and that loose parts cannot move around. Include the invoice and the complaint form.

The processing time for a complaint may vary depending on the type of problem and the time required for handling. In general, processing a complaint takes about 2–4 weeks. This includes inspecting the item, communicating with the manufacturer, and handling the repair or replacement delivery. We will keep you informed throughout the process and notify you as soon as we have any updates.

Yes, you can order a spare part. Please contact us at retouren@fc-moto.de and provide the details of the required part along with your order number. We will check availability and inform you about the ordering process and costs.

If your device still does not work after installing the spare part, please contact us immediately. Send a detailed description of the problem and, if possible, photos to retouren@fc-moto.de. We will review the next steps and help you resolve the issue.

Your personal data is processed in accordance with our privacy policy. We use it solely to process your orders, communicate with you, and improve our services. Your data is treated confidentially and is not shared with third parties, except when necessary to fulfill our services or when required by law. For detailed information, you can review our privacy policy on our website.

Registration allows us to process your orders efficiently and provide you with better service. With your customer account, you can track your order status, view past orders, and securely manage your personal information. Additionally, registration enables a faster checkout process for future purchases and gives you access to exclusive offers and information.

To change your password, log into your customer account and go to the account settings. There, you will find the option "Change Password". Enter your current password and your new password, then confirm the change.

If you have forgotten your current password, use the "Forgot Password?" function on the login page to create a new one.

Your data is treated confidentially and will not be shared with third parties without your consent. We use your data exclusively to process your orders, to communicate with you, and to improve our services. In some cases, data may be shared if it is necessary to fulfill your order or if required by law, for example with shipping service providers. For more detailed information, please refer to our privacy policy on our website.