To place an order, search for products, add them to your cart, and proceed to checkout. Log in, enter your delivery address and payment method, and complete the order. 

Yes, to place an order, you need a customer account at FC-Moto. To register, click on “customer account,” select “register now,” enter your email address and a password, and confirm your email address.

Enter your street, house number, postal code, city, and country correctly. For delivery to a parcel locker (Packstation), add the Packstation number and the corresponding post number in the address fields, and double-check everything carefully to avoid delivery issues.

Use our size chart, which you can find on the product page. Measure your dimensions and compare them with the information in the chart. If you're still unsure, contact our customer service at kontakt@fc-moto.de for support.

Items marked as “available for immediate delivery” are in stock and can be shipped right away. All other items must be reordered from the manufacturer, which may result in longer delivery times. If an item cannot be selected, it may be temporarily unavailable.

To find the right spare part for your motorcycle, please use the "My Bike" function on our website by entering your motorcycle model and year of manufacture. Alternatively, you can also send us an email with all relevant details so that we can assist you as quickly as possible.

Yes, our store is located in Würselen near Aachen:

Aachener Straße 21-23
52416 Würselen
Germany

Opening hours:
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 4:00 PM

We look forward to your visit!

Items that are not available cannot be reserved. However, you can receive an email notification as soon as the item is back in stock by clicking on the yellow field on the product page and entering your email address. For items you would like to pick up in store, select “Pick up in store” as the delivery option during checkout. This ensures your order is prepared for collection at the shop.

As soon as you receive an email confirming that your order has been delivered to our store, you can collect the items on the next business day. Please make sure to check your emails regularly so you do not miss any notifications.

Yes, if you have a valid VAT ID and provide it in the field “Comment on order and delivery” during checkout, you can place a tax-free order within the EU (excluding Germany).

We offer the following payment methods:

• Credit card: Visa, Mastercard, and JCB
• PayPal
• Installment payment powered by PayPal (only for Germany)
• Amazon Pay
• Cash on delivery (only for Germany and within the EU) – Currency: Euro only.
  • Italy: Only up to an order value of €950
  • France: Only up to an order value of €700
• Prepayment (only within the EU) – Currency: Euro only
• iDeal (only for the Netherlands)
• Bancontact (only for Belgium)
• EPS (only for Austria)

Yes, you can pay in your currency (except for prepayment and cash on delivery). Select your country in the top right corner. Our system will set the corresponding local currency and display the final amount and invoice in that currency. Many of our payment options, such as credit cards and PayPal, allow automatic conversion to your local currency.
If your local currency is not directly supported, the amount will be displayed in the available currency and converted accordingly on your credit card statement or PayPal account.

Yes, we offer the option of paying in installments via PayPal in Germany. Select the “Payment in installments powered by PayPal” option at checkout to make your payment in installments. The payment is processed directly via PayPal.

If you have any further questions about your installment contract, you are welcome to contact PayPal customer service directly. You can reach them by phone from Monday to Friday from 09:00 to 17:30. Free telephone number: 0800 723 4500 / kundenbetreuung@paypal.de

Unfortunately, it is not possible to change the payment method after completing the order. If you want to select a different payment method during the ordering process, you can do so in the payment section before completing the order.

The cash-on-delivery fee is €7.90. In Germany, cash on delivery is offered by DHL and UPS, while within the EU, it is only available via UPS. If you cannot select cash on delivery, it may be due to the availability of the service in your country.

With prepayment, you first complete the order and then receive an email with our bank details and the amount. After you transfer the amount, your order will be processed once the payment has been received.

If you choose to pay by credit card, the amount due will first be reserved. Your card will only be charged once the goods have been shipped. In case of a partial shipment, only the amount for the dispatched items will be charged.

Please note that in some countries, in addition to regular credit cards, debit cards are also offered, where the amount is deducted directly from your account.

The payment is accepted with a 3D Secure code. After three failed attempts, credit card payments will be temporarily blocked. The payment method will be automatically reactivated after 24 hours.

Additionally, the issue may be due to insufficient funds, incorrect entries, an expired card, or security blocks by your bank. If you have further questions, please contact our customer service at kontakt@fc-moto.de.

No, we do not store your credit card details. All payment data is securely and encryptedly processed through our payment provider, without your credit card information being stored on our website.

The order may be declined by PayPal for various reasons, such as insufficient funds or discrepancies in your customer details. In such cases, we recommend contacting PayPal directly to resolve the issue.

• Our bookkeeping department creates credit notes manually, which means that the process may take a few days.
• For the payment types PayPal, credit card and prepayment, reimbursements will be credited to the linked bank account.
• For the payment types Sofort online bank transfer and cash on delivery, the amount will be credited to the account you specify.
• We estimate a total processing time of around 14 business days.

Shipping costs are automatically calculated by our shop system and displayed to you before completing your order. The costs depend on the number of items, the delivery address, and any applicable cash-on-delivery fees.
Please check with your local customs office to find out whether additional customs duties, taxes, or import fees apply, as we cannot provide information on this.

When shipping abroad, please note the following: Additional costs such as customs duties, taxes, or import fees may apply and are not included in the shipping costs. Please check with your local customs office regarding these possible charges. 

Delivery times may vary depending on the destination country, and delays due to customs clearance may occur. Make sure that the delivery address is entered correctly and review the customs regulations of the destination country. Choose a suitable shipping option that meets your needs.

In addition to the shipping costs, extra charges such as customs duties, taxes, or import fees may apply. Please check with your local customs office regarding possible additional costs, as these depend on the respective customs authorities and the country of delivery.

With premium shipping, your order is dispatched on the same day if you place it Monday to Friday by 10:00 am (UTC +1) and choose a payment method other than prepayment or instant bank transfer.
Unless otherwise stated, shipping is usually carried out within 1–2 business days.

Pickup is possible if you select “Pick up in store” when placing your order. In this case, the goods will be sent to the store of your choice. You can try them on and pay there.

You choose the shipping method when completing your order. DHL hands over the parcel to the national postal service within Europe and in non-EU countries.
With UPS, delivery is carried out exclusively by UPS. For non-EU countries, we recommend UPS Saver, as this ensures the fastest delivery.

Yes, but delivery to a Packstation is only possible within Germany. Please enter the street name of the Packstation and include the Packstation number and your Postnummer in the address supplement. Make sure all details are correct to ensure smooth delivery.

Yes, you can have your order delivered to a different address. Simply enter the desired delivery address during the checkout process. Make sure all details are correct to ensure smooth delivery.

Your order will be shipped as soon as all selected items are available and your payment has been received. Items marked as “available for immediate delivery” are usually shipped within 1–2 business days. If an item needs to be reordered, shipping may be delayed.
You can check the current status of your order at any time in your customer account.

Yes, partial delivery is possible.

For orders to countries outside Europe, however, we only ship partial deliveries from an order value of €200. There are no additional costs for you.

If you would like a partial delivery, please contact our customer service.

If a package is lost or not delivered, please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50.

We will check the shipment status and take the necessary steps to clarify the issue. For packages shipped with DHL or UPS, you can also contact the carrier directly to check the status of your shipment.

You can check your order status at any time in your customer account. You will also receive the order status by email. You will be notified if the status of your order changes, for example when it is shipped or in the event of a delivery delay.

The delivery time depends on the selected shipping method and the delivery location. In Germany and Europe, delivery usually takes place within 1–3 business days. For non-EU countries, delivery may take longer depending on the destination. The exact delivery time will be shown during the ordering process and communicated in the shipping confirmation.

As soon as your order has been shipped, you will receive a shipping confirmation by email with the tracking number and a link to track your shipment. Alternatively, you can also view the tracking number in your customer account once it is available. Enter the tracking number on the website of the shipping provider (DHL or UPS) to track your shipment.

Shipments sent abroad are first cleared through customs at the international distribution center and then handed over to the local postal service or the international shipping provider in the destination country.
With DHL, you will only see another update once the package is scanned in the destination country.
With UPS, it may be because the shipment is still on its way to the destination country or is being processed at an international distribution center. Further updates will appear once the package is scanned or delivered in the destination country.

If you refuse to accept the package or do not cover the customs costs, the delivery service will initiate the return shipment to us. Please note that any return fees or storage costs incurred by customs or the delivery service will be charged to you.

Changes to your order are only possible if the total amount remains the same or becomes lower.
Otherwise, you must cancel the order and place a new one. Please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 to request changes or cancellations.
If the order has already been shipped, we can no longer make changes or cancellations.

A change of the delivery address is only possible with the payment methods bank transfer in advance and cash on delivery. If you selected one of these options and your order has not yet been shipped, please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 with your order number to update the address.
Once your order has been shipped, a change is unfortunately no longer possible.

With payment methods such as cash on delivery and bank transfer in advance, you can add additional items. Please note that shipping costs may change. When paying by credit card, instant transfer, or PayPal, a change can only be made if the total amount remains the same or becomes lower. Otherwise, you must cancel the order and place a new one.

If the order is canceled, we will refund the amount to the same payment method. Please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 for changes or cancellations.

If your order has already been shipped, no further changes are possible.

From the day the goods are fully delivered to you, you have a 100-day right of return without giving any reason. To meet the deadline, it is sufficient to send the return by post to our address in time.
The goods must be in their original packaging, unused, and with all labels and stickers attached. You as the buyer bear the cost of the return shipment.

We do not accept liability for additional parts that you have added to the product, such as protectors, communication systems, or contents of bags.
Therefore, please remove all items that were not part of the original order before returning the product.

A direct exchange for a different size is unfortunately not possible. If an item does not fit, you can return it within the return period. If the return is made correctly, the amount will be refunded. You can then reorder the correct size.
Please use the return form included in the package and send the item back in its original packaging and unused.

Please pack the item in its original packaging or suitable packaging to protect it during transport. The item must be unused and in perfect condition, with all tags or stickers still attached. Include the return form that came with the package; if you do not have a form, you can download it here.

• Return Form Germany
• Return Form for EU Countries
• Return Form for Non-EU Countries

Remove any additional parts that were not part of the original order, such as protectors or pocket contents, before handing in the package for return.

For returns from Europe, we offer an affordable return label on our website. Simply search for "FC-Moto Return Label Europe" in our webshop to find it.
For returns from countries not listed, we recommend choosing the most affordable shipping provider, as we unfortunately cannot reimburse these costs.

The refund is usually issued within 2-3 days after we have received and inspected the returned item. The exact duration may vary depending on the payment method and bank processing times.

For returns within Germany, you can send the item back within the return period. Please use the return form included in the package and pack the item in its original packaging or suitable alternative packaging.

For returns from the EU within the return period, we offer a discounted return label. You can find it in your customer area under Returns. There you can select an existing return or create a new return for your order and then purchase the return label. After purchase, the label will be available for download in your customer area under the relevant return. You will also receive a link by email.

For returns from Switzerland and the UK within the return period, we offer a discounted return label. You can find it on our website. Select your home country and order the shipping label.
Additionally, we need information about the returned items to process customs clearance. Please provide this information in the order comment or send it via email to our customer service at kontakt@fc-moto.de. Check your email inbox and spam folder after 1-2 days for the return label.

For returns from outside the EU, you must send the goods back within the return period. To ensure quick processing, return the package with a shipping provider of your choice and attach three copies of the invoice along with the return form to the outside of the package. Mark all returned items on the invoice and indicate the item value. Label the package as a "Return" and inform the shipping provider that it is a return shipment.
Ensure that any applicable taxes and fees are covered by you, as we cannot bear these costs. For express returns, a processing fee of 40 euros applies, which we will deduct from the refund amount.

If you received a wrong or defective product, please contact our customer service immediately after receiving the item at kontakt@fc-moto.de. Include your order number, details of the item received, and photos showing the front and back, the issue, and the label with visible barcode. We will review the case and get back to you as soon as possible.

A direct return in the store is unfortunately not possible, as online and in-store purchases are managed separately. However, you can drop off your package at the store with the return form to save on shipping costs. The store staff will forward it. Please note that processing may take a few days, and an immediate refund or exchange in the store is not possible.

Please first check if the package was left with a neighbor, in a safe place, or taken to a local post office. Checking with the delivery service might also help.
If your order is marked as delivered but you didn’t receive it, please contact our customer service at kontakt@fc-moto.de immediately. We’ll initiate an investigation and let you know how we’ll proceed.

You can purchase a gift voucher directly in our online shop. Simply search for “gift voucher” on our homepage and choose the desired amount and design.
You can also optionally enter a recipient and a greeting message. Add the voucher to your cart and complete the checkout process.
After payment is received, the voucher will be sent to you by email or to the email address of the recipient you specified.

Yes, gift vouchers are excluded from exchange and cannot be redeemed for cash or paid out in any other way. Please carefully check the voucher amount and redemption conditions before purchasing.

Currently, it is not possible to redeem multiple gift vouchers at the same time.
If you have several vouchers, please enter the remaining codes in the order comment. We will process them manually.

Enter the code during the checkout process in the designated field in the shopping cart or at checkout. The amount should then be deducted automatically. If this does not happen, check whether the voucher code is valid, entered correctly, and whether the redemption conditions are met. If the code still does not work, please contact our customer service at kontakt@fc-moto.de

Unfortunately, it is not possible to apply a discount code after the order has been shipped. The discount code must be entered during the checkout process. If you have any questions or problems, please contact our customer service at kontakt@fc-moto.de .

There may be several reasons why the discount code is not working. Check whether the code is still valid and has not expired. Make sure the code has been entered correctly. Ensure that the minimum order value has been reached. Also note that some manufacturers may be excluded from promotions. Some discount codes only apply to the RRP (recommended retail price) and may not apply to already discounted prices or special offers. If the code still does not work, please contact our customer service at kontakt@fc-moto.de.

To claim the legal warranty or manufacturer’s guarantee, please send us a photo of the defect, a short description, and your order number to retouren@fc-moto.de. We will handle the process and clarify whether a repair or a replacement part is possible. If it is necessary to send in the item, we will inform you. In this case, please send the item cleaned. For communication devices, all components must be returned. Also remove valuables, bag contents, or additional accessories, as we cannot accept liability for them.

The statutory warranty period is usually 2 years from the date of purchase. However, some manufacturers offer an additional warranty beyond this period. If this applies to your case, you can also contact us after the statutory warranty period has expired. Please check the manufacturer's warranty conditions for more detailed information on the warranty period.

If the complaint is covered by the statutory warranty or manufacturer’s guarantee, there are usually no costs for you. However, please note that for returns from abroad, shipping costs and possible customs fees may apply. Additionally, you must ensure that the item is cleaned before returning it and that all components are included, especially in the case of communication devices.

The item should be packaged securely to prevent damage during transport. Use the original packaging if available, or a comparable secure package. Make sure the item is well padded and that loose parts cannot move around. Include the invoice and the complaint form.

The processing time for a complaint may vary depending on the type of problem and the time required for handling. In general, processing a complaint takes about 2–4 weeks. This includes inspecting the item, communicating with the manufacturer, and handling the repair or replacement delivery. We will keep you informed throughout the process and notify you as soon as we have any updates.

Yes, you can order a spare part. Please contact us at retouren@fc-moto.de and provide the details of the required part along with your order number. We will check availability and inform you about the ordering process and costs.

If your device still does not work after installing the spare part, please contact us immediately. Send a detailed description of the problem and, if possible, photos to retouren@fc-moto.de. We will review the next steps and help you resolve the issue.

Your personal data is processed in accordance with our privacy policy. We use it solely to process your orders, communicate with you, and improve our services. Your data is treated confidentially and is not shared with third parties, except when necessary to fulfill our services or when required by law. For detailed information, you can review our privacy policy on our website.

Registration allows us to process your orders efficiently and provide you with better service. With your customer account, you can track your order status, view past orders, and securely manage your personal information. Additionally, registration enables a faster checkout process for future purchases and gives you access to exclusive offers and information.

To change your password, log into your customer account and go to the account settings. There, you will find the option "Change Password". Enter your current password and your new password, then confirm the change.

If you have forgotten your current password, use the "Forgot Password?" function on the login page to create a new one.

Your data is treated confidentially and will not be shared with third parties without your consent. We use your data exclusively to process your orders, to communicate with you, and to improve our services. In some cases, data may be shared if it is necessary to fulfill your order or if required by law, for example with shipping service providers. For more detailed information, please refer to our privacy policy on our website.